Complaint

If the goods are defective, damaged, do not match the order, or a defect appears during use, please contact us. Complaints are handled directly by the seller REGENT GENIUS s.r.o.; Printify or the production partner are not your contractual partners.

How to submit a complaint

Write to obchod@hellrasher.cz.
Provide your order number, name, contact details, and a brief description of the defect.
Attach photos of the entire product, a detail of the defect, and possibly the shipping packaging and label.
State your preferred method of resolution. We will assess the specific claim based on the nature of the defect and applicable legal regulations.

Please wait for our instructions before sending the goods. For some obvious manufacturing or shipping defects, a complaint can be resolved based on photos; unnecessary shipping may prolong the process.

Damage during transport or incorrect shipment

Contact us as soon as possible after receipt. Keep the product and packaging until the resolution. If possible, document any damage to the packaging upon receipt.

Deadline and confirmation

We will confirm receipt of your complaint and inform you of the next steps. We will handle consumer complaints without undue delay, no later than the period stipulated by legal regulations, unless we agree otherwise. We will inform you of the outcome by e-mail.

Consumer rights

This page is a practical guide and does not limit statutory rights arising from defective performance. Detailed conditions are set out in the Terms of Service and Refund Policy.